Retailer Workshop and Dinner
Our all new, improved evening Retailer Workshop features three compelling education tracks that provide you with the latest insights into business, cutting-edge food and supplement trends, store-level advice from leading industry experts, a keynote address from retail coaching expert Alf Dunbar, a tasty networking dinner, and a raffle with loads of valuable prizes. Don’t miss this valuable opportunity to get inspired!
Retailer Workshop Keynote: Alf Dunbar
You Are the Difference
Wednesday, September 25th, 3:00 - 7:30 pm (Keynote and Dinner Included)
Cost: $125/$95 for NPA East Members
Alf Dunbar is the author of Just Looking, Thanks! and the highly effective, You Are The Difference customer service coaching program. His program offers insights into your customers’ buying habits, while helping the retailer to think differently about the customer, about himself, and about the service he gives.
When Alf Dunbar’s skills and techniques are used on the shop floor everyone wins. The business wins because the level of service and customer conversion is increased resulting in happier customers and greater sales. The sales team wins because they are given a simple and effective way to help them interact with the customer, making their role within the store more rewarding and effective. The customer wins because they receive a level of service second-to-none.
Don’t miss this year’s Retailer Workshop evening forums, dinner and keynote address by retail expert Alf Dunbar. All attendees will receive a free copy of Dr. Dunbar’s book Just Looking, Thanks!
You’ll find the deep expertise and insights you’re looking for during our retail workshop forums. Here is a program overview:
- Business Forum:
From increasing sales through innovative marketing and events, capturing the essential Special Diets market, and utilizing the most effective social media strategies and online tools for natural retailers, our business forum provides the cutting edge sales and marketing advice you need.
- Food and Supplements Trends Forum:
Winning editorial insight, expertise and recommendations on the latest food, supplements, and personal care issues, trends, SPINS data, and consumer shopping habits.
- Store Level Forum:
Providing store-level strategies for outstanding customer service, employee education and training, and avoiding common retail pitfalls. You won't want to miss this practical, hands-on series.